Activision is a world leader in developing, publishing and distributing interactive entertainment. The company headquarters also happen to be in Santa Monica!
Develop Concepts (midterm)
This section represents each individual or student pair’s area of focus. It includes a pitch video that was shared directly with Activision stakeholders as part of a mid-project review. It also includes a case study documenting each student’s research process.
Preferred Squads
How might we create an enjoyable, nontoxic, inclusive space for female Call of Duty players using the companion app?
We aimed to filter out toxic players, while keeping in mind that those toxic players are a large profitable player base for Activision. We wanted to create a comfortable experience for female players, but needed to make sure we did not isolate them. We needed to find an incentive for players to use the rating system that we aimed to implement in the app.
We created a rating system called Preferred Players where players are able to rate each other as Preferred and Not Preferred. Those with a high Preferred rating are able to access a locked Preferred Squads feature where they are able to form groups to play with. Those groups would contain like minded, good-natured players.
Female players are just as competitive as male players - competition is a genderless quality. Female players are numb to the harassment they receive over voice chat - they rarely report toxic players as they see it as ineffective. Female players usually avoid playing with strangers for the sole reason of fearing harassment over voice chat.
Accessible and Inclusive Culture
How might we allow marginalized groups of players to have a better experience in Call of Duty game and have it manifested in the companion app?
The problem that keeps players, especially female players away from being socially engaged with the app is the toxic culture that prevails in the Call of Duty player community.
The concept I proposed to this problem includes suggestions that would involve organizational change at Activision, as well as a range of considerations when designing a companion app. The solution to a systematic problem involves a solution that could be implemented at the level of the companion app: making it more accessible to both active and inactive players, and advertising of career opportunities within Activision form within the Companion app.
A toxic community decreases engagement from potential new players, experienced players that are both male and female. In order to create high engagement of the companion App, we can address the root of the problem by creating ways to promote progress and to lead by example. The companion app uses complicated and specialized language that may be alienating for a beginner to experience. It does not show enough consideration with accessibility in its design. Pockets of progress exist in the Call of Duty online community. Women who play Call of Duty have banded together to create spaces that are welcoming and supportive. These spaces are great communities not just for women, but for players who identify as other genders as well because the culture in these communities encourages prosocial behaviors and the rules in place filter out antisocial behaviors in their community members.
Activision Draft
How might we get people of all levels and personality types to engage with the companion app?
The companion app currently only appeals to highly competitive players, excluding the majority of the audience that plays COD.
Provided a space where highly competitive players would feel challenged and excited for being on the “spotlight” Created a way that casual players can interact with other players and with the stream.
Research revealed that players that spend 3-4 hours daily playing COD consider themselves casual players, and don’t see a use for the Companion app. Casual players play to interact with friends. Players go to other platforms to watch streamers.
Focus Shift
How might we provide users opportunities to invest time and effort into the companion app in order to encourage CoD players to use it?
Our research showed that some players were unable to fully engage with the social aspect of CoD and that a significant population of CoD players likely harbor feelings of social isolation. We designed a way to provide people the opportunity to experience a sense of community while using the CoD companion app.
Allowing people to personalize their profiles Allowing people to customize the content on the home page Creating a Community section of the app and making the Squads feature part of the Community section
Users would use the app for a month and got bored of it and thought that there was no use. Many users did not even know that there was a companion app for Call of Duty. Users did not engage with any other features on the app except checking their stats.
Regiment Upgrades
How might we help players form communities with players they enjoy interacting with?
CoD is known for its toxic, unwelcoming community. My answer to solving this issue is to encourage creating clans/guilds (regiments in this game) so players would be able to create their own communities with players they would enjoy interacting with. The difficulty comes with figuring out how like-minded players would be able to find each other.
Allow regiments to create custom emblems that could be applied on cosmetics Use the companion app to suggest regiment and regiment members Show online regiment members resting in the player’s lobby
Players often don’t use mics because they fear bringing attention to themselves and getting harassed People enjoy playing the game much more when they’re playing with friends. As a result, people will typically play the games that their friends are playing
In Squad Gaming
How might we make it easier for Companion App Squad Members to play together to compete for weekly challenges?
We made it possible for team mates and friends to see when eachother are online and or ready to play. Along with inviting your squad mates to become friends on COD so you can team up to complete weekly challenges. We conducted a lot of research through reddit and joining discords of COD Companion App players. This prompted us to have a handful of concepts that we then had to narrow down. To solve the problem of having too many concepts we conducted interviews with a Youtuber that specializes in creating Cod Gameplays and Companion app videos, along with contacting our stakeholders to get their advice and opinions on our concepts. This was very helpful because we were able to focus on concepts that were needed and valuable to the stakeholders.
We came up with two features “Poke” which gave the players the opportunity to communicate and notify other squad mates or friends that you are online and ready to play. The second feature is a “Status Halo” that is displayed around a gamers profile. This allows fellow squad mates and friends to know who is on so you can team up to complete weekly challenges.
We were unfamiliar with the Companion App so completing outside research with Reddit and youtube we were able to understand the application in order to communicate with users and their pain points. By talking to the Youtuber through his discord we were able to find key pain points we would have not otherwise noticed. We found that companion app players were actually creating discord channels in order to communicate with squad members in regards to their online status and readiness to play.
Increasing engagement within the Call of Duty Companion App
How might we improve the social offerings of the Call of Duty Companion app to create a more helpful experience for users that advances engagement while expanding the user base?
In its current state, the COD companion app suffers from a lack of engagement. The app markets to a specific type of player which doesn’t provide sufficient value to the beginner or moderate players. The App’s official role is to serve as a tool that allows players to stay connected to the COD world, however, most users go to third-party platforms to get information about COD.
Editable friend lists provide expanded social controls to users Video Feed provides content beyond stats to keep users engaged Tutorials are a potential means to address the knowledge gap for beginner/moderate players.
The users are interested in features that are practical, functional, or efficient. Beginner and moderate players use video tutorials not stats to get information on how to improve their skills. Many users go to youtube to watch tips/tricks or gameplay. The players are attracted to instructional/informative content as well as entertaining/funny. Adding a friend or searching for a friend in the App is frustrating and difficult.
Project TiCOM
What are ways we can cultivate more engaging, cooperative and bonded Random teams that result in a stronger sense of CoD group identity?
CoD’s current Random team playing setup places strangers into a squad without any prior interaction, leading to awkward conversations and one-off gameplay. For motivation, Activision greatly limited the amount and frequency of rewards they could offer players. So, instead, we focussed on the psychological and emotional rewards players would gain through playing, socializing, and achieving goals as they strengthen bonds with other players.
Our concept addresses the potential of Random team playing as a way to help strengthen gamer identification with the CoD community: By adding a Matchmaking feature, we are able to increase player compatibility among squad members that encourage communication and connection. By adding Social Challenges that leverage the data from a Matchmaking feature, we provide players to have enough time with—and repeated exposure to—other players on a squad. By adding a Year-end Review focused on the social, the app helps turn squad interactions into an engaging and rewarding storytelling experience for players.
With little known about Randoms, conversations tended to be awkward. Interestingly, no matter how positive the experience, gamers never played or communicated with those same Randoms ever again. Develop relationships with gamers outside of just playing. Avoid one and done. Allow players to have more control over who they’re teamed with to increase the number of positive gameplay experiences.
COD Commend System
How might we incorporate a player rating system that rewards positive behavior and encourages new relationships?
There’s no way for COD players to give positive feedback to others that they enjoyed playing with. By allowing players to see each other’s ratings, they can leverage that information for future gameplay and possible befriending. Because there are many different elements to our solution - from incentivizing positive behavior to making it easier to add other players as friends - the main challenge was streamlining these features so that they work well and in conjunction with each other.
Our solution allows players the ability to view their teammates’ stats before and during a game for better coordination and strategy. Players can assign positive attributes to others as a way to commend or validate them for an enjoyable experience.
When players understand their role as part of a team, that team can work well together and have an enjoyable experience. Rating others using positive attributes can encourage new friendships and foster community. Players want to feel appreciated and validated for their efforts. They also want to show appreciation and give feedback to others.
CoD Vox Link
Not every player has access to a mic, which can affect the overall experience of the game in a negative way, especially with player interactions. Some challenges I faced was a rocky recruitment and scheduling issues with participants but I eventually overcame that and got enough insights to brainstorm some concepts.
Not every player has access to a mic, which can affect the overall experience of the game in a negative way, especially with player interactions. Some challenges I faced was a rocky recruitment and scheduling issues with participants but I eventually overcame that and got enough insights to brainstorm some concepts.
Provide more equity to microphones by utilizing players’ smartphones, promoting team and social dynamics of the game. Protect player identities by offering voice modulation whether as a default or as DLC. Voice chat in-app for CoD specific conversations.
What major insights did you have? Introduce your high level insights you learned along the way. Users often use third-party apps to communicate when playing Call of Duty. Most interviewees avoid voice/text chat in-game due to player toxicity. More gaming companion apps are providing a voice service for players to use in major titles.
COD Leadership
How might we change the negative culture and interactions that are driving new recruits away from the game so that we could instead focus on facilitating these casual connections towards lasting friendships?
Even though there was a steep learning curve for learning how to play the game, there was a lack of support to learn the game. The highly negative and competitive environment of CoD was driving new players away from the game.
COD Leadership is a feature that allows engagement between players of all skill levels. Novice players get the chance to learn how to play the game from seasoned players. While veterans get the chance to earn rewards, make more connections, and build a community around their game. The goal is to create more empathy between gamers of different skill levels and backgrounds that would extend outside of the feature and become part of the culture within Call of Duty. The hope is for this to turn into a larger community of learners and gamers interacting with one another creating a more positive atmosphere around Call of Duty.
Toxic culture might be unknowingly encouraged by developers through the interactions they create in-game. Although the gaming community gets a bad rap for its toxic culture, there are others out there willing to help beginners learn the game to get better rather than bring them down. Communication access is the most important feature that players care about when it comes to fast paced strategy games.
CoD Connect
How might we build a positive CoD community conducive to turning match players into friends?
Our project solved the problem of LFG and not having CoD friends. We overcame the difficulty of building an online community on a platform that isn’t conducive to meeting new people. We faced the challenge of dealing with toxic behavior, and players not wanting to interact with strangers.
CoD Connect is a feature that tracks players you interacted with in previous matches, making it easier to make new friends. Our concept included a quick add feature to make adding friends an easier and quicker process. To promote positive interactions, players can “Like” stats on other players’ pages as they decide whether to “friend” them.
Players don’t think CoD makes it easy to meet new people to play with. For some, online friends they made and play with are closer than ones in real life, so it’s vital to provide them a way to build their own community. Recreational and casual players don’t see major benefits for using the current companion app, so having a social feature to find other players would be ideal for the CoD community.
Recruitment Roadmap
...
...
...
...
Gamer Guru Guides
What are ways we can provide value to new Call of Duty players through specific, in-app strategy videos posted by Warzone experts?
The current app is more for experienced COD players, and it doesn’t help new players learn about the game/universe. New players go to sources like YouTube and Twitch to know about Call of Duty. We thought it would be more convenient to get vetted, high-quality explanations from the game creators and official leagues.
By providing asynchronous-learning-style tutorial videos in the app, we can educate newcomers about game mechanics and the COD community. It’s more doable to partner with / vet existing YouTube videos than create a whole new system, at least initially.
Stress in video games doesn’t significantly affect post-game violence; in some cases, it can help the player unload stress. Game players want to take on specific roles, especially in leadership. The COD community has plenty of experienced players who don’t mind giving free advice to newcomers who ask questions online. The Call of Duty League is a well-publicized, well-known resource that most community players look to as experts. Viewer-given donations to game guru video creators are a no-no, according to the Activision design team.